Refunds & Returns

 

 

 

Refunds & Returns

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid, and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

 

Returns

You can return your order within 14 days after delivery, however, there might be return shipping costs involved. Before returning your ordered product(s) please Contact our Premium Customer Service regarding the return process and possible shipping costs. If there was no support request before returning your product(s), you are fully responsible for returning shipping costs.

 

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

you do not receive them within the guaranteed time (45 days, not including 2-5 day processing)

you receive the wrong item

you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

For more detailed information, we also refer to our FAQ page.